Return Policy

Alvape guarantees return within 3 days since receiving the order if you are not satisfied with the items you received, knowing that we do not have an exchange service. The Alvape will take care of the shipping costs upon return and we have door to door service available in the country_name, as for other countries, the customer will pay the shipping costs.

Terms of return

1- You have 3 days to decide if the product is not suitable for you and contact us.

2- The following parts cannot be returned: electronic products of all categories (mobile phones, computers and electronic lists) that have been opened or used, bodysuits (lingerie) (tight clothes), underwear and nightwear, swimwear, jewelry and accessories, programs Computers, music albums, books, cosmetics and perfumes, or when the notes on the item are clear that the item cannot be returned after it has been sold.

3- The products that are returned must be unused and with the original package, and we cannot return the used product or that has been tampered with (such as damaging it, washing it, or changing it in any way).

4- Products cannot be returned without their serial numbers, price tags, or stickers.

5- Products that are fragile or used as hygiene products cannot be returned.

6- The item must be returned in the same condition in which it was received with its cover.

7- If you received a product that is not working properly / damaged, or if the item you received is not the same as the item you ordered, then you can request to return the item to us in the same condition that you received it in and with the same original packaging. Upon receipt of the item we will inspect it, and if it is found that there is a defect or damage in it, we will immediately start the procedures for returning your money to you, whether you paid for the commodity or paid for shipping the item and delivering it to you.

8- In the event that several commodities are purchased within one policy, the return will be free of charge only once per policy.

You can also visit the Contact Us page on the site for more information.

Return method

1- Return must be by submitting a return request from the website or application.

2- The application will be reviewed within 24 hours for approval.

3- All returned parts must be as you received them, with original labels and package package.

4- The approval sheet must be printed after submitting the application and attached to the packaging parcel.

5- The package is delivered to the shipping company through the shipping company’s representative (door to door) or you go yourself to deliver it.

6- The amount will be returned within 15 working days to your bank account after receiving and approving the returned product, whether the payment is in cash or by an electronic means “credit card, or other”.

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