We will keep your data according to the law or to use it for the purposes for which it was collected.
You can browse the site without providing any personal data. Your personal identity will remain anonymous throughout your visit to the site and will not be revealed unless you have a special account online on the site that you can access using your username and password.
We will maintain at all times the privacy and confidentiality of all personal data that we obtain and we will not sell, trade, rent or give this information to any third party outside this site or its affiliated sites. This information will not be disclosed unless it is required by law and such action will be legally required to defend or protect the property rights of this site or the beneficiaries of it.
Collection and use of your personal information
We collect your information using different methods on our website in order to facilitate the process of using the site for you, help you quickly find information, products and services, alert you about any new information, products or services we provide, and in order to provide appropriate technical support from our customer service team as well as measure the level of Our services and their development, prevention of illegal activities and the implementation of the terms of service terms.
When registering on the site or using it, you will be asked to provide us
1- Personal information such as: your name, shipping address, email, or phone number (we may sometimes need some additional information about you, such as your date of birth or any information about your identity. In addition, in order for us to authenticate your identity, we may need you to provide us with a valid proof of your identity. (For example, a copy of your passport, entry visa, residence permit, national identity and / or driver’s license).
2- Financial information such as: your credit card or your bank account details.
3- Collecting information about your activities on the site, such as registering or purchasing goods.
4- We also collect ratings and other comments related to your use of the site, in order to know your favorite goods and interests, and for statistical purposes.
5- Collecting information related to your communication with the customer service team or through your answers to questionnaires. Or through your own evaluation.
Please note that we may use your Internet Protocol “IP” address, which is an address that you get when entering the Internet and is assigned from your server or internet service provider to analyze your activities and improve the management of the site.
Although we are keen to maintain your confidentiality, we may need to disclose any information that we collect, use, or receive:
1- If this is required or permitted by law, such as complying with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
2- In the event that the store’s name or any of its subsidiary companies are sold.
Once you register on the site, you consider that you have given us an authorization to receive promotional emails about our services or about any new changes and additions to the site or application, and in the event that you do not wish to receive such messages, you only need to click on the link to stop sending these messages, available at the bottom of any From these emails.
In addition, we use your reviews about the site for marketing purposes, and by submitting these evaluations you agree that we use these evaluations for marketing purposes.
Using, entering, browsing and amending your personal information
You can access, update or change your account data in some cases by visiting the account management page when there are changes to your personal information or if you provide incorrect information, you must correct it immediately, either by modifying it from the control panel for your account or through Contact our customer service team.
Third-party website links
Our website may contain links to other websites. We want to draw your attention that we are not responsible for protecting the privacy of your information that you may provide while visiting these sites, and these sites are not subject to this privacy statement.
Deceptive or deceptive emails
We do not tolerate unwanted e-mails, in case you wish to report such spam or fraudulent e-mails, please send an e-mail to our info e-mail. You may not use our communication tools to send spam or send content that violates our Terms of Service Agreement. We test messages automatically and we may resort to manual inspection to find out if there are unwanted messages, viruses, malicious attacks, or any other suspicious or illegal activities.
Protect your personal information
We are committed to ensuring that your private information is protected from access or disclosure by any unauthorized party. We have put in place all necessary procedures in the field and electronically to protect and secure the information collected on our website.
Data transmission over the Internet or a wireless network cannot be guaranteed. Therefore, while we strive to protect your personal information.
The username and password must be entered every time when entering your account or performing any transactions on the site. The password should also be chosen with caution, using distinct numbers, letters and shapes. Do not share your username and password with anyone.
If you have any doubts about hacking the username and password, please immediately contact the customer service team at the Alvape and work on changing the password by entering the account management section.
– How to contact us
If you have questions or concerns about our collection and use of your personal information, please contact our customer service team.